Refund policy

Return Information

General Information

Our returns policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

Non-returnable items include (among other items) some health and personal care items.

 

How to Arrange a Return

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please fill out and submit the online returns form available here and send your item to: Streamline Corporate Limited, 7 Queen Anne Drive Newbridge, Edinburgh EH28 8LH, UK. Alternatively you can e-mail: customercare@streamlinecorporate.com.

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Damaged Products

We only replace items if they are defective or damaged. Any damage caused to the goods in transit must be reported to Streamline in writing with photographic evidence of such damage within 5 days of delivery. To do this, please fill out and submit the online returns form available here and send your item to: Streamline Corporate Limited, 7 Queen Anne Drive Newbridge, Edinburgh EH28 8LH, UK. Alternatively you can e-mail: customercare@streamlinecorporate.com.

 

This does not affect your statutory rights.